Privacy Notice

Data Privacy Notice and Policy

Here at IT Tech Repair LLC we take your privacy seriously and will only use your personal information to administer your account, process orders and to communicate with you in regards to your repair questions and any active service tickets you have with us. We DO NOT share your data NOR subscribe you to any email lists or subscriptions. At any time you may request from us via email or writing what data we have on your personal account as well as request that we purge your personal data.

Who we are

Our website address is: https://www.ittechrepair.com. We are a local Limited Liability Corporation registered with the State of Minnesota. Our physical address and location is:

IT Tech Repair LLC
1820 Como Avenue Southeast
Suite 2
Minneapolis, Minnesota 55414
USA

Services We Maintain that Require Data Collection

IT Tech Repair LLC offers a number of online services to help you inquire about our services, start a repair, keep updated about an existing repair you have with as well as past repairs on your device, pay for repairs online and make comments about our services and articles in our blog. These services include:

  • An online chat feature for live communication with us or to leave a message
  • An online repair shop where you may pay for parts and labor online via credit/debit card
  • An online repair service request where you can inquire about a repair for your device and start the repair process

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data Security

We take a number of steps to keep your personal data safe. First, we maintain an active SSL Certificate for our website to ensure that transmission of data between your web browser and our web server remains encrypted. This protects any personal and confidential information you send such as credit card numbers, passwords, phone numbers, etc. Second, we use trusted third party companies for payment processing, online chats and customer resource management. These companies follow best practices and utilize the latest security technology to deliver their service. Finally, we maintain a 24/7 security monitor system of our website and server.

Compliance with the European Union’s General Data Protection Regulation

IT Tech Repair LLC primarily serves the Twin Cities metro area of Minneapolis – St. Paul, Minnesota and accepts mail-in repairs from within the United States. Nevertheless, we comply with the EU’s General Data Protection Regulation standards.